Lawyers need better understanding of 'emotional journey', says report |
A study by the International Chamber of Commerce says lawyers need a better understanding of the "emotional journey" of the businesses they advise, as well as local values and practices to avoid cross-border disputes. The study of over 1,700 mid to senior-level managers indicated that the cultural backgrounds of business people and organisations profoundly influence their approaches to acquiring, maintaining and ending relationships. According to research, where conflicts arose, 50% of those questioned attributed contract failure to weak relationships between the parties, with the other half blaming contractual issues or performance. The report suggests that the ability of lawyers to understand relationships also affects a company's choice of external counsel. Some 47% of survey respondents said that they would prioritise individuals or firms showing cultural sensitivity. Roland Ziadé, an international arbitration partner at London headquartered law firm Linklaters, says there is an increasing move for lawyers to be "emotionally and culturally intelligent" as well as "legally savvy." He says the report reminds in-house and external counsel of the benefits of multilingual teams with cross-cultural experience. Jon Newman, a partner at Kirkland & Ellis, says that "emotional intelligence is a critical skill for lawyers" - but most do not understand that point as they focus on the legal or commercial aspects of their roles. |
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