AI users fear unreliability of chatbots |
| Interviews with more than 80,000 users of Anthropic’s Claude chatbot across 159 countries provide one of the most detailed snapshots yet of how people use AI. The report found that AI in the workplace to automate tasks was one of the biggest use cases of the technology, although some people said they feared they would lose cognitive abilities in the process. Nearly half of lawyers interviewed said they had encountered AI unreliability firsthand, but they also reported the highest rates of realised decision-making benefits of any profession. Over a quarter (27%) of respondents said they were concerned about AI making poor or incorrect decisions, and 22% said they were fearful about the technology's impact on jobs and the economy. Users in North America, Western Europe and Oceania were worried more about governance gaps, regulatory failure, and surveillance; those in Sub-Saharan Africa, Latin America, and South Asia were much more positive about AI. |
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