Dutch workers report miscommunication in multilingual workplaces |
Roughly one in three workers at multilingual companies in the Netherlands report that language differences frequently lead to misunderstandings, according to a new study by Statistics Netherlands (CBS) and research institute TNO. The annual labour survey, which included over 30,000 employees, revealed that more than 10% of respondents experienced communication barriers that resulted in errors. Additionally, 4% felt excluded, and nearly 2% reported discrimination due to language differences. The ICT sector, where nearly 60% of companies use multiple languages, reported the fewest misunderstandings. Although communication barriers remain a challenge in many sectors, TNO researchers have highlighted how technology can play a critical role in addressing broader labour shortages if implemented properly. “The success of new technology rises or falls with how employees handle it,” observed TNO labour market researcher Dr. Jessie Koen. “Technology is not good or bad in itself, but it always affects how we do our jobs.”