Complaints to finance ombudsman drop |
Complaints to the UK's Financial Ombudsman Service (FOS) fell to their lowest in more than a year in the April to June quarter. Figures show that the FOS received 68,000 new cases in the period, down from 74,600 complaints seen a year ago. Complaints about motor finance were the most common grievance but the total dropped to 21,500 cases from 36,000. Complaints regarding fraud and scams fell to 6,800 from 8,800. The data covers a period that saw a series of FOS reforms that introduced tighter restrictions on complaints from professional representatives. As of April, banks are not charged for the first three complaints they receive in the financial year. A case fee of £650 is applied to subsequent complaints, reduced to £475 if a complaint is dismissed, withdrawn, abandoned, or found to be outside the FOS’s jurisdiction. The figures show that 30,800 cases were brought by professional representatives in the first quarter of the 2025/26 financial year, compared to 36,600 in the same period last year.