CIOs improve governance efforts amid agentic AI push |
Businesses are moving more artificial intelligence pilots into production in concert with strengthened governance, according to KPMG’s latest AI Quarterly Pulse Survey of 130 C-suite and business leaders in organizations with annual revenues of $1bn or more. More than 40% of comapnies in the third quarter are actively deploying AI agents, up from 11% in the first quarter, and 33% in the second. Businesses are increasingly bolstering guardrails and oversight; more than three in five leaders said they are putting humans in the loop due to a lack of trust, up from 45% last quarter. In addition to human-in-the-loop oversight and limiting sensitive data access, a majority of leaders are also accessing the technology via trusted providers to hedge risk. “Traditional AI was static - you trained it, deployed it, monitored it,” comments Bryan McGowan, trusted AI leader at KPMG U.S. “But agentic AI systems can perceive, reason, plan and even act autonomously.” He added: “The organizations getting this right understand that scaling agentic capabilities and scaling trust aren’t separate initiatives.”