Client expectations are changing fast |
A recent report, the 2024 Client Satisfaction Report, commissioned by TaxDome, reveals a significant shift in client expectations for accountants. Based on surveys of 1,000 U.S. taxpayers, the findings emphasize the necessity for seamless technology, proactive communication, and personalized service. Ilya Radzinsky, co-founder of TaxDome, stated, “Clients are no longer satisfied with traditional practices. They demand modern, secure tools and a personalized approach.” Key insights include that 87% of clients expect user-friendly technology, while 84% value timely updates. Additionally, 89% seek reassurance about data security, highlighting the importance of SOC 2-certified systems. TaxDome recommends that firms focus on secure technology and clear communication to meet these evolving client needs.