New service models for accountants |
In the evolving landscape of accounting, firms are modernizing their service models to enhance client satisfaction and employee engagement. Anita Dennis highlights the transformation of CRC in Ozark, Montana, which shifted from a high-volume tax compliance model to a client advisory services (CAS) practice. Gary Wood, CPA, noted, “The legacy firm had thousands of clients paying a few hundred bucks a year, but now we have a few hundred clients paying thousands of dollars a year.” Similarly, Swindoll, Janzen, Hawk & Loyd has implemented a new pricing model, raising minimum fees to improve profitability and employee satisfaction. Chet Buchman, CPA, CGMA, emphasized the importance of right-sizing their client base, stating, “Right-sizing the client base was one of the best things we did.” These firms demonstrate that strategic changes can lead to better outcomes for both clients and employees.