Macquarie places avatar workers in HR |
Australian multinational financial services group Macquarie is set to trial digital workers in its finance and human resources departments, partnering with Future Secure AI. While automating tasks is common, replacing entire jobs remains challenging due to the need for human interaction and tacit knowledge. “While we are early in the journey, we are supporting our people as they explore and adapt to new technologies, including through initiatives such as Future Secure AI’s digital co-workers to work as part of our teams,” a Macquarie spokeswoman said. “This particularly addresses repetitive, high-volume and uniform processes, so teams can better manage workloads, deliver outcomes more quickly at reduced cost and with reduced risk of manual error, and focus on more strategic initiatives.” |
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