Retailers use AI to combat theft |
| Repeat shoplifters are being intercepted by AI-powered facial recognition systems more than 1,400 times a day as retailers intensify efforts to curb rising theft and abuse. Facewatch technology, used by over 100 chains including Sainsbury’s and Sports Direct, issued 516,739 alerts in 2025, more than double the previous year. The system flags known repeat offenders within seconds, allowing staff to deter theft or prevent abuse. Retail crime is escalating, with police-recorded shoplifting at a record 529,994 cases and industry estimates putting annual thefts at 20.4m, costing £2.6bn. While retailers praise the technology’s accuracy and deterrent effect, privacy campaigners warn of risks around surveillance, misidentification and wrongful blacklisting. |
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