M&S tech chief resigns months after costly cyber attack |
| Marks & Spencer’s chief technology officer, Josie Smith, is stepping down just 18 months into the role and nine months after a major cyber attack crippled the retailer’s online operations. The breach, carried out by hacking group Scattered Spider in April 2025, halted online sales for weeks and cost the company hundreds of millions of pounds. Smith, whose departure follows the exit of chief digital and technology officer Rachel Higham four months ago, will be succeeded by Darren Gibson, currently head of fashion, home, and beauty tech transformation. M&S also announced that chief product officer Krista Nordlund will leave in July to return to the US. |
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