IRS rehired thousands after workforce shrank by nearly one-third |
| The IRS hired more than 2,000 employees after workforce reductions and voluntary departure programs led to the loss of nearly one-third of its staff between January 2025 and January 2026, according to a new report from the Treasury Inspector General for Tax Administration (TIGTA). The report found that 31,273 employees left the agency or accepted separation incentives during the period, representing about 30% of the IRS workforce. The most affected roles included revenue agents, tax examiners, contact representatives, IT personnel, and management analysts. After beginning targeted hiring efforts, the IRS added 2,287 employees, primarily contact representatives and tax examiners, resulting in a net workforce reduction of 28%. To address staffing shortages ahead of the 2026 tax filing season, the IRS also reassigned 1,173 employees from other divisions to taxpayer services roles. Despite these efforts, a separate TIGTA review found ongoing customer service challenges, identifying quality issues in 26% of a sample of 200 taxpayer calls, including problems with call transfers and service procedures. |
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