U.K.-based PR & Comms Lead Thea Chippendale has posted on LinkedIn about how the mistake of an HBO intern who accidentally sent a mass blank email to thousands of subscribers has gone viral. Thea writes: “As news of the incident spread, people began using the phrase ‘Dear Intern’ to share their own stories of mistakes and blunders. It became a symbol of solidarity, reminding us that regardless of age or position within a company, we are all human, and we all make mistakes from time to time . . . This wave of support highlighted a crucial point: as employers, it is essential to remember that mistakes happen, and it is your responsibility to help your employees navigate through them. Foster an environment where mistakes are seen as opportunities for growth and learning. Offering guidance, understanding, and encouragement can transform a mistake into a valuable lesson and a chance for improvement.”

A new study suggests that social media can reduce corporate misconduct. People often turn to social media to complain about shoddy customer service, defective products or mistreatment of employees, say two researchers at Harvard Business School, Jonas Heese and Joseph Pacelli, and their study found that social media complaints can lead to increased scrutiny and accountability for companies. "Social media can be a powerful tool for employees and consumers to hold companies accountable for their actions," the authors said. The study analyzed data from over 2,000 cases of corporate misconduct and found that companies that were the subject of social media complaints were more likely to face regulatory action.

Twitter is set to withdraw from a European Union crusade to eliminate disinformation. The platform is in the coming days expected to end its participation in the bloc's code of practice of disinformation, according to two people with direct knowledge of the matter.  The code of practice is a voluntary rulebook that includes obligations for companies including Twitter, Meta and Alphabet to track political advertising, stop the monetization of disinformation, and provide greater access to these platforms to outsiders.

The New York Times compiles experts’ tips for a mindful approach to social media, noting that you don’t necessarily have to quit Instagram or go TikTok cold turkey. The strategies — some practical, some more philosophical — are designed for people to be online in a healthier or less harmful way. Dr. Dawn Bounds, a psychiatric and mental health nurse practitioner who was a member of an American Psychological Association advisory board on social media and adolescent mental health, advises: “It’s really about curating the experience for yourself and not completely leaving it up to these algorithms, because these algorithms don’t necessarily have your best interests in mind . . . You are your best protector.”

AI expert Rowan Cheung tweets to say “It's shocking that the average person has never even used ChatGPT yet,” adding that “In a few months, I've tripled my workload using ChatGPT as my assistant.” We think that tripling your workload isn’t necessarily a great advert for this new cutting-edge technology, but you can nevertheless be guided by Rowan on how to go from beginner to expert with ChatGPT in his series of tweets here.