AI disrupts India’s back office |
India’s IT sector is undergoing rapid transformation as generative AI tools, like those developed by start-ups such as LimeChat, replace customer-service roles. LimeChat claims its bots reduce support staffing needs by 80%, with co-founder Nikhil Gupta saying, "Once you hire a LimeChat agent, you never have to hire again." Despite consumer preference for human interaction, AI adoption is surging, leading to fewer job opportunities in traditional support roles. Industry experts, like Neeti Sharma of TeamLease Digital, report a sharp hiring slowdown. Critics, including academic Santosh Mehrotra, warn of poor government planning. Displaced workers, like Megha S., face rising job insecurity without adequate support. |
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