Schiphol staff faced aggression during snow shutdown, union says |
| Schiphol airport employees faced intimidation and extreme working conditions during severe winter weather in January, according to a report by FNV Luchtvaart. The survey of 190 workers revealed that 30% experienced aggression from passengers, while 70% reported high workloads. Nicole van Unen, a passenger service employee, said: "Colleagues were standing on the front line, without any information or support." Management support was minimal, with many supervisors absent during the crisis. FNV campaign leader Jaap de Bie said that the chaos stemmed from long-term decisions prioritising cost control over employee welfare. |
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