Complaints about banks jump 76% |
Complaints to the Financial Ombudsman Service (FOS) regarding banks and credit card companies surged by 76% year-on-year in H2 2024, accounting for 109,155 out of an overall total of 141,846 complaints. This increase is attributed to a rise in financial scams and fraud. Vanquis Bank topped the list with 17,612 new complaints, followed by credit card provider NewDay with 8,345. Among bigger name banks, Barclays received 4,301 complaints in the second half of 2024, while Revolut received 3,397 and Monzo was the subject of 3,393. HSBC, which includes First Direct, and Santander received 3,276 and 2,829 complaints respectively. Lloyds, meanwhile, received 2,843 banking and credit complaints. The analysis shows that there was a 49% overall increase in complaints across all sectors compared to the previous year. James Dipple-Johnstone, interim chief ombudsman at the FOS, said: "We're committed to strengthening the dispute resolution system – so it works better for everyone and reflects the needs of today's financial landscape."