Banking giants pay hefty FOS fees |
In the past year, major UK banks, including Lloyds and Barclays, have incurred significant costs, paying a combined £38.8m in administrative fees to the Financial Ombudsman Service (FOS). Lloyds led the way with £12.6m, while Barclays followed closely with nearly £9m. The surge in complaints, particularly related to motor finance, has reached levels not seen since the PPI scandal, with complaints rising by nearly 500% to over 70,000. City minister Emma Reynolds has indicated potential reforms for the FOS, stating that a review could lead to a reduction in its powers. The FOS has also revised its fee structure, introducing charges for cases beyond the first ten complaints per financial year. As UK Finance warns of disproportionate penalties for banks, the sector braces for further scrutiny and potential regulatory changes.