Gig workers allege exploitation by Zepto |
The Rajdhani App Workers' Union (RAWU) has filed a complaint with the Delhi labour department against Zepto and its vendor, Kilton Geo Engineering Pvt. Ltd, alleging that gig workers were misled regarding wages, accommodation, and working conditions. Sunand, president of RAWU, said: “When they reached Delhi, they were crammed 10-12 in a single room in hostels.” The labour department is investigating the claims, which arise amid a temporary shortage of delivery personnel in the quick commerce sector. Zepto clarified that it provides technology and guidelines, asserting that “this appears to be a localised issue.” However, concerns about the treatment of workers persist, with experts noting that the lack of written contracts leaves them vulnerable. Ajay Kumar from Triumvir Law highlighted that the Contract Labour (Regulation and Abolition) Act, 1970 protects contract workers, indicating that platforms cannot completely evade responsibility. |
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