| Starbucks rolls out new staffing model across North America |
| Starbucks chief executive Brian Niccol said last week that the company is accelerating the rollout of its new staffing and service model, with the aim of having it in place across all its North American outlets by the end of the summer. The Green Apron model includes in-store technology to more efficiently sequence orders, as well as a dedicated barista for drive-through orders. “We’ve learned, and now we know what we need to do, so let’s scale it," Niccol said at the company's three-day leadership summit in Las Vegas. In other news, Mr. Niccol revealed that the company has received "a lot of interest" in the sale of a stake in its China business. "People see the value of the Starbucks brand. They see the coffee category is growing. I think they'd love to be partnering up with us in figuring out how we take this from 8,000 to 20,000 (stores)," he said. |
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