Companies 'must invest in redesign and training to gain from AI' |
| EY global vice chair Julie Teigland has told Reuters that firms are learning that artificial intelligence is not plug-and-play, and ROI requires organisational redesign and training, not just the deployment of tools. She cited work by EY indicating that intensive training can be linked to productivity improvements, observing that around 81 hours of training per employee could translate into roughly 14% weekly productivity gains, in concert with role redesign. AI's labour impact will be "multi-generational," changing entry-level positions and routine white-collar tasks, Teigland said, with employees needing to shift from "doing the task to supervising the task," and becoming "above the loop." |
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