EY AI chief warns companies against overemphasizing cost-cutting |
Dan Diasio, EY’s global consulting artificial intelligence (AI) leader, has warned that many companies are focusing too heavily on using artificial intelligence to cut costs and reduce headcount, rather than pursuing its greater potential to drive growth. He argues that while productivity improvements can generate efficiencies, there is a natural limit to the value created through cost reduction alone. Mr. Diasio said AI can accelerate tasks such as coding, research, analysis, and testing, but it does not eliminate the need for human judgment, oversight, governance, and coordination. He notes that companies often underestimate the ongoing costs of AI deployment, including platform management, maintenance, supervision, and risk management, meaning productivity gains do not automatically translate into lasting cost savings. Instead, Mr. Diasio believes the biggest opportunity lies in using AI to create new products, services, business models, and markets. He cautions that fear-driven strategies centered on layoffs could discourage employees from helping redesign workflows and unlock AI’s full potential.