Taxpayer advocate appeals IRS response on scanning tech |
National Taxpayer Advocate Erin Collins escalated her push for the IRS to adopt barcode scanning of paper tax returns, which she had directed the Service to implement by 2023, by appealing its response, which she called disappointing. Ms Collins called on the IRS during tax season to implement the kind of commonly used scanning technology already in use by many other government agencies and businesses of all kinds, such as 2-D bar coding, optical character recognition and machine-readable text. She issued a rare Taxpayer Advocate Directive last March as the IRS struggled to overcome a backlog of millions of unprocessed paper tax returns. IRS deputy commissioners Douglas O'Donnell and Jeffrey Tribiano issued a response last month to the directive, saying the IRS is still pilot testing various technologies, but without making any commitment on timing. However, in a blog post Thursday, Ms. Collins said she is appealing their decision, citing the urgent need for the scanner technology to be in place by next filing season. "The response declined to make a commitment to implement scanning technology to machine read V-coded returns, and it expressly rejected implementing scanning technology to machine read handwritten returns," she wrote. "I appreciate the IRS's efforts with the 'Lockbox Scanning Service Pilot' and encourage moving forward with scanning returns. But that pilot involves returns with which the taxpayer is making a payment. Processing delays primarily harm taxpayers who are due refunds, and I would like to see the IRS prioritize its efforts to paper-filed refund returns."