Retailers sound alarm over violence against staff |
| Iceland chairman Lord Walker has called for shop security guards to be equipped with pepper spray and truncheons to combat rising levels of retail crime, amid growing concern over violence against frontline staff. In an interview with the Times, Lord Walker said incidents of abuse and assault were increasingly severe, stating: "We call it shoplifting, which sounds like a cheeky bit of pilfering, but actually we should just call it out for what it is, which is violent crime." His comments echo warnings from Marks & Spencer that employees face daily threats. Meanwhile, the chief executive of the Institute of Customer Service has also warned that workers are facing violence and abuse from customers every day, and accused the Government of failing to take the issue seriously. Jo Causon said "abuse, hostility and criminal behaviour" towards frontline workers across retail, transport, hospitality and other sectors is going unpunished, adding: "When will this Government wake up and say enough is enough?" |
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