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Analysts focus on revenue stability over AI

Analysts are placing greater emphasis on the sustainability and quality of revenue growth than on artificial intelligence (AI) during bank earnings calls, with PwC finding that around 30% of questions in January focused on how reliable and durable revenue streams are across economic cycles. By comparison, only 15% of questions addressed AI strategy and execution, while roughly a quarter focused on cost control and operating leverage, highlighting investor concerns around profitability and efficiency rather than emerging technology. The report suggests banks are currently prioritizing large-scale technology infrastructure upgrades, such as data systems and enterprise platforms, over near-term AI deployment, although PwC expects scrutiny of AI investments to increase significantly as analysts develop clearer benchmarks for returns and performance.

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