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Recent Editions
Human Times
North America
Professional-services firms including PwC, McKinsey, EY, Deloitte, and KPMG are cutting executive assistant and other support roles as they look to reduce costs, improve profitability, and invest more heavily in artificial intelligence. The layoffs come amid slowing growth in consulting and professional services following the post-pandemic boom, with firms increasingly relocating support jobs from expensive hubs such as New York and London to lower-cost locations including Florida, Poland, India, Argentina, and the Caribbean. Executive assistants, who can earn more than $100,000 annually at top firms, are seen as particularly vulnerable to AI because many administrative tasks - including scheduling, travel booking, expense management, and document preparation - can increasingly be automated. PwC’s U.S. business reportedly cut about 600 support staff earlier this year, while other firms including Grant Thornton, Baker McKenzie, and Standard Chartered have also announced reductions or restructuring plans affecting support functions. Industry experts say firms are prioritizing higher-paid revenue-generating employees in areas such as AI, cybersecurity, and private equity, while support staff are often the first targets during cost-cutting efforts. Some observers also believe companies are overstating AI’s immediate impact to justify layoffs that were already planned.
Full Issue
Human Times
UK
The threat posed to workers by artificial intelligence is giving employers more leverage, and CEOs are increasingly demanding results and holding people accountable for them. The focus now is on building a “performance culture” - a phrase used 633 times, up from about 460, on earnings calls and in corporate documents across companies in the S&P 500 Index last year - where expectations of workers soar, underperformers risk getting managed out and executives are less forgiving of bureaucratic impediments to efficiency. Ben Bryant, a professor of leadership and organisation at Switzerland’s IMD Business School, wonders: “What will be sacrificed in the interests of performance?” Bloomberg observes that employee mental health, which business leaders prioritised during the pandemic, could once again get short shrift.
Full Issue
Human Times
Europe
The threat posed to workers by artificial intelligence is giving employers more leverage, and CEOs are increasingly demanding results and holding people accountable for them. The focus now is on building a “performance culture” - a phrase used 633 times, up from about 460, on earnings calls and in corporate documents across companies in the S&P 500 Index last year - where expectations of workers soar, underperformers risk getting managed out and executives are less forgiving of bureaucratic impediments to efficiency. Ben Bryant, a professor of leadership and organisation at Switzerland’s IMD Business School, wonders: “What will be sacrificed in the interests of performance?” Bloomberg observes that employee mental health, which business leaders prioritised during the pandemic, could once again get short shrift.
Full Issue
Human Times
Middle East
The threat posed to workers by artificial intelligence is giving employers more leverage, and chief executives are increasingly demanding results and holding people accountable for them. The focus now is on building a “performance culture” - a phrase used 633 times, up from about 460, on earnings calls and in corporate documents across companies in the S&P 500 Index last year - where expectations of workers soar, underperformers risk getting managed out and executives are less forgiving of bureaucratic impediments to efficiency. Ben Bryant, a professor of leadership and organisation at Switzerland’s IMD Business School, wonders: “What will be sacrificed in the interests of performance?” Bloomberg observes that employee mental health, which business leaders prioritised during the pandemic, could once again get short shrift.
Full Issue